At Mémoire we deliver worldwide.

Within the Netherlands and Belgium, the delivery time is usually 24 hours .

Within Europe we usually deliver within 2 to 4 working days , depending on the destination and the chosen shipping method.

For orders outside Europe, delivery time varies on average between 4 and 10 business days . Please note that international shipments may sometimes take a little longer due to local customs clearance, holidays, or carrier congestion.

Want to ensure your order arrives as quickly as possible? Then use our Express Shipping service . Your package will then be processed with priority.

We do everything we can to deliver your order quickly, safely, and with the utmost care, wherever you are.

At Mémoire we charge clear and fair shipping costs , so you always know exactly where you stand.

• Netherlands & Belgium: Shipping costs are €6.95 . Orders over €50 have free shipping.
  
• Within Europe: Shipping costs vary between €7.95 and €20 , depending on the country of destination.
  
• Outside the European Union: Shipping costs are calculated automatically at checkout , based on weight and exact delivery location.
  

Want to receive your order extra fast? Then choose our Express Shipping . The price is automatically calculated at checkout, so you always pay the fairest and most up-to-date price .

All packages are carefully packed so that your crystal wine glasses , hand-blown decanters , and wine openers arrive safely and in perfect condition.

Yes, every order at Mémoire includes a Track & Trace code . Once your package has been shipped, you'll automatically receive an email with a shipping confirmation and a link to track your order.

Please ensure you enter a correct email address when placing your order. This is the only way we can send you the correct shipping information and keep you updated on your delivery.

Didn't receive an email? Check your spam or junk mail folder to be sure.

At Mémoire, we process orders with great care and usually very quickly from our own stock. As a result, an order may already be on its way before any changes can be made.

Do you want to change or cancel something? Please contact us as soon as possible via info@memoire.nl. If your order has not yet been shipped, we will, of course, do our best to modify or stop it.

Although we cannot guarantee success in all cases, we are always happy to help find a suitable solution.

This should, of course, not happen, and we are always happy to resolve such issues properly. If your order arrives damaged or incomplete, please contact us within 48 hours of receipt via info@memoire.nl.

Please include a photo of the damaged product and the packaging. This helps us quickly assess the problem and offer a suitable solution.

Important: do not discard the product or packaging before you hear from us. We need these to assess the damage. If the product has already been discarded before we could assess it, we regret that we can no longer offer a solution.

All orders are carefully packed and checked before leaving our warehouse, but if something goes wrong during transit, we will, of course, ensure a proper resolution.

At Mémoire, you can pay safely and easily using various payment methods. During checkout, you can choose the option you prefer.

We accept, among others:

• iDEAL
• Bancontact
• Credit Card (Visa, Mastercard, and American Express)
• PayPal
• Klarna (pay later, where available)
  

All payments are processed via a secure connection, so your data is always safe. Once the payment is complete, you will immediately receive a confirmation by email.

We are constantly improving our service, so it is possible that more payment methods are now available than listed above. During checkout, you will always see the current overview of all available options.

Yes, deferred payment is possible via Klarna. You can select this option during checkout.

Ordering on account is possible in some cases for business orders. Please contact us at zakelijk@memoire.nl for this. Invoice delivery is always subject to approval and may be accompanied by specific conditions, such as a payment term or minimum order amount.

At Mémoire, you always have the right to return or exchange your order within 14 days of receipt. We want you to be completely satisfied with your purchase.

Do you wish to return or exchange something? Please follow these steps:

1. Register your return by sending an email to info@memoire.nl with your order number and reason for return.
   
2. Package the product carefully in its original packaging, so that it remains well protected during transport.
   
3. Once we have received the item in good condition, we will process the refund or exchange within a few working days.
   

Please note: personalised or custom-made products cannot be returned or exchanged.

The costs for returning items are in most cases for your own account, unless the product is damaged or incorrectly delivered.

Once we have received and checked your return, the purchase amount will be refunded within 3 to 10 working days via the same payment method you used for your purchase.

Depending on your bank or payment provider, it may take a few days for the amount to appear in your account.

You will always receive an email confirmation once your return has been processed. If you have not received a refund after 7 working days, please feel free to contact our customer service at info@memoire.nl — we will investigate it for you immediately.

No, unfortunately, personalized products cannot be returned or exchanged. As these are custom-made for you, for example with a logo, engraving, or other personal adjustment, we cannot resell them.

Naturally, this does not apply if there is a fault or defect in the product. In that case, we will work together to find a suitable solution. In such cases, always contact us via info@memoire.nl before returning the item.

No, unfortunately, personalized products cannot be returned or exchanged. As these are custom-made for you, for example with a logo, engraving, or other personal adjustment, we cannot resell them.

Naturally, this does not apply if there is a fault or defect in the product. In that case, we will work together to find a suitable solution. In such instances, please always contact us at info@memoire.nl before returning the item.

Yes, Mémoire enjoys collaborating with influencers, content creators, and affiliate partners who share our passion for stylish wine enjoyment.

Through our affiliate program, you can easily become a partner and earn a commission on sales generated through your unique link.

We are open to collaborations with inspiring partners who have a feel for style, quality, and experience – whether through social media, blogs, or videos.

Would you like to collaborate with Mémoire or sign up as an affiliate partner?

Then visit our affiliate page or send a message to info@memoire.nl

Crystal wine glasses deserve a little extra attention when cleaning to maintain their sparkle and clarity. With proper care, they'll stay looking like new for years to come.

Follow these steps to clean your glasses safely:

1. Wash the glasses by hand in lukewarm water, possibly with a little mild dish soap. Avoid harsh cleaning agents or scouring pads.
   
2. Use a soft sponge or microfiber cloth to gently clean the glass.
   
3. Rinse thoroughly with clean water to remove all soap residue.
   
4. Dry immediately after washing with a lint-free cloth to prevent water spots.
   
5. When drying, hold the glass by the bowl (not by the base or stem) to avoid tension in the crystal.
   

Tip: Want an extra shine? Rinse the glass briefly with a little warm water and a dash of vinegar.

At Mémoire, we recommend not cleaning crystal glasses in the dishwasher . While some models can handle this, hand washing remains the safest choice for a scratch-free and crystal-clear result.

Yes, our wine glasses and champagne flutes are generally dishwasher safe . However, we recommend cleaning them by hand to preserve their clarity and shine for as long as possible.

The high temperature and water pressure in a dishwasher can affect the crystal and the fine finish of the glass over time.

Want to take extra care of your glasses? Use lukewarm water, mild soap, and a soft cloth—they'll stay as beautiful as the first day for years to come.

The biggest difference lies in craftsmanship and refinement.

A hand-blown glass is mouth-blown and carefully shaped by experienced glassblowers. This makes each glass unique — thinner, lighter, and better balanced than a machine-made glass.

The advantages of hand-blown glasses:

• Thinner rim ensures a more elegant drinking experience and refined mouthfeel.
  
• Perfect balance and symmetry, making the glass comfortable to hold.
  
• Purer crystal and clearer shine, as there are no seams or production residues.
  
• Unique character: each glass is hand-shaped, so no two are identical.
  

Machine-made glasses are often slightly thicker and heavier, and therefore less refined to use. They are more practical to produce, but lack the artisanal appearance that makes a hand-blown glass so special.

At Mémoire, we consciously choose hand-blown crystal glasses because we believe that every detail contributes to the experience of a good glass of wine.

The main difference lies in how the wine is kept at temperature.

An active wine cooler uses a removable cooling element that you place in the freezer beforehand. Once you put the element in the cooler, the bottle stays perfectly chilled for several hours. This type of cooler is ideal if you want to take wine outdoors or keep it chilled on the go — for example, at a picnic or barbecue.

A stainless steel wine cooler works without a cooling element. The stainless steel has double-wall insulation, which helps the bottle maintain its temperature after the wine has already been chilled in the refrigerator. This variant is particularly suitable for indoor use and has a luxurious, timeless look.

In summary:

• Active wine cooler → actively chills wine with a freezer element.
  
• Stainless steel wine cooler → keeps chilled wine at temperature longer through insulation.
  

At Mémoire, we offer both variants — each with its own advantages, depending on the moment and occasion.

How you store your glasses and carafes significantly affects their lifespan and shine. With a few simple habits, they'll stay in perfect condition for years to come.

Here are our recommendations:

1. Place wine glasses upright in the cabinet, not on their rims. This prevents pressure on the thin rim of the glass.
   
2. Store carafes and glasses dust-free , preferably in a closed cupboard or display case.
   
3. Provide a stable surface and sufficient space between the glasses to prevent contact and scratches.
   
4. Avoid direct sunlight or strong temperature fluctuations — these can affect the crystal over time.
   
5. To prevent dust buildup, use a microfiber cloth to gently wipe them down occasionally.

With proper care, your glasses and carafes will not only stay beautiful but also retain their clarity and character — just as they were meant to be.

A well-chosen wine accessory is a gift that feels both stylish and personal — ideal for anyone who loves wine.

The best gifts are those that make the wine moment just that little bit more special :

• A hand-blown decanter to allow the wine to come into its own.
  
• Crystal wine glasses that provide a refined drinking experience.
  
• An elegant wine opener or champagne stopper for convenience and class in one.
  
• A stainless steel wine cooler or active wine cooler to keep the bottle at the perfect temperature.
  
• Or a complete gift set — beautifully packaged, ready to give.
  

Whether it's a birthday, anniversary, or business gift: with an accessory from Mémoire, you always give something lasting and tasteful.

Discover our carefully curated gift collection for even more inspiration.

Yes, many of our products can be personalized with a logo, name, or engraving. This makes them perfect as corporate gifts, hospitality presentations, or exclusive company items.

Depending on the product, we use different techniques:

• Most accessories, such as wine glasses, carafes, wine openers, and stoppers, are laser engraved for an elegant, durable finish.
  
• For products such as our active wine coolers, the logo is printed in color for a sleek, striking presentation.
  

Personalization is generally possible for orders of around 100 units or more.

Would you like to know more about the possibilities? Please visit our business page or contact us at zakelijk@memoire.nl. We are happy to help you with the design, quantity, and finish that best suits your brand.

Yes, Mémoire is happy to collaborate with hospitality businesses, retailers, and wholesalers who share the same passion for quality, experience, and design.

We offer:

• Hospitality solutions such as stylish wine glasses, carafes, and wine openers that match the ambiance of your establishment.
  
• Retail concepts with attractive margins, low minimum order quantities, and products that stand out in quality and presentation.
  
• Wholesale partnerships with flexible delivery options and possibilities for personalization with your own logo or branding.
  

Thanks to our own stock and fast delivery, we can efficiently serve both small and large partners. Together, we create an offering that suits your style and target audience.

Want to know more? Visit our business page or contact us at zakelijk@memoire.nl for more information about partnership opportunities.

Companies are increasingly choosing Mémoire products as stylish and lasting promotional gifts. Whether it's a Christmas gift, anniversary gift, or wine gift , we're happy to help you create the perfect offer.

This is how it works:

1. Contact us at zakelijk@memoire-wine.nl and briefly describe what you're looking for—for example, the number of packages, type of products, or desired personalization.
   
2. We are happy to help you think about combinations of products , packaging and possibly printing or engraving with your logo.
   
3. After you have accepted the quotation, we will ensure careful and timely delivery , directly to you or your customer.
   

Our business customers particularly appreciate the quality, presentation and low minimum order quantities , making Mémoire products an excellent fit for luxury Christmas packages and exclusive gift lines.

For more information, please visit our business page .